I have iTunes installed on my Mac. But your program still can't recognize my iPod. Why?

A: Please keep your iPod connecting with your Mac and then open iTunes. After it is recognized in iTunes, please check the option "Enable disk use" on its control panel in iTunes. And then, your iPod will be recognized by our program, too.

When I selected several files to tranfer to iPod, but one file was transferred to iPod. Why?

A: It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

If I only want to check some of the files in the current list, how can I do it?

A: In the play list, you can highlight all the files you want by pressing "Alt" key simultaneously. Or a block selection by pressing "Shift" key is also supported. After that, right-click on the file list, click sub-menu "Select All", all files in the list will be selected.