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How to Fix Error 1004

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If you are experiencing Error 1004 problem when converting Spotify music with Spotify Audio Converter Platinum for Windows, please follow the next some steps to adjust settings on Spotify preference and see if it fixes your problem.

Firstly, go to Spotify app > Edit > Preferences to open the preference window.

Solution 1. Turn Off High Quality Streaming

If you're using a free account then make sure the high quality streaming is turned off in preferences setting.

enable Allow Spotify to be opened from the 
															 	web

Solution 2: Delete Connections to Local Library

Please try to uncheck all the options under Local File column.

enable Allow Spotify to be opened from the web

Solution 3: Clear Local Files of Spotify

Try to clear or delete your local-files cache in Spotify. Just follow the guide below:

  1. 1. Close Spotify
  2. 2. Navigate to "AppData\Spotify\Users\" in your file browser.
  3. 3. There should be a folder "username"-user - enter the folder.
  4. 4. Delete the file named "local-files.bnk"
  5. 5. Restart Spotify.

delete local-files cache in Spotify

Solution 4: Turn Off Hardware Acceleration

In Spotify, scroll all the way to the bottom of setting section and click "Show Advanced settings" button. Then scroll to the bottom of the advanced settings section, and turn off "Enable hardware acceleration". After that, please restart Spotify for a try.

enable Allow Spotify to be opened from the web


Tips: If a few songs stiil can't be converted successfully with Error 1004, please re-convert them for a try.

If that doesn't fix the problem, please contact us at: support@macsome.com. Please also try to provide us with following information for further analysis. We will submit your feedback to our developer and inform you if the solution is available.

 

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