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FAQs of Spotify Downloader for Mac

What's the differences between Spotify Downloader and other Spotify converter tools?

Spotify Downloader is the fastest Spotify to MP3 Converter which can convert Spotify Music at faster speed than other similar programs do.

I have received the code. How to register it?

1: Run it and click "Macsome Spotify Downloader > Registration" on the upper left or directly click the "unregistered" red icon from the user interface to register your program.

register

2: Fill the blanks with your Email address and Code you have received from the email. Then click OK.

What can I do if I get the message "Invalid Code" when trying to register?

1: First please make sure that you have downloaded the right program.

2: The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also opy and paste the Email address and Code into the registration popup dialog.

3: If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Why can I only convert the first 3 minutes of each audio?

It's the limitation of free trial version. After you have bought a single user license, we'll send you a key / code to unlock the limitation.

What kinds of music format the program supports? What output format can it export?

Now, Spotify Downloader is specially designed for converting Music from Spotify to MP3, AAC, WAV or FLAC format.

Can I convert the entire playlist from Spotify?

Of course, you can. It supports converting the entire playlist by dragging and dropping the playlist from Spotify to the program.

The output audio quality is unsatisfied, how to improve the output quality?

Please set the output format as MP3, bitrate as 256kbps and slow down the converting speed to have a try. To customize output settings, please open program preferences by clicking Menu Bar > Macsome Spotify Downloader > Preferences or directly clicking the Setting Button on the main interface. Then, set "MP3" as output format, "Medium (256kbps)" as output quality and "5x" or lower as convert speed in the pop-up window.

How to make Spotify Downloader work faster under Spotify V1.0.87 or above on Mac?

The latest version of Spotify Downloader Mac allows users to convert Spotify music / playlists/podcasts at 5x speed under Spotify V1.0.87 or above. You can follow How to Convert Spotify Music at 5x Speed under Spotify V1.0.87 or Aboveto learn how to make Spotify Downloader work faster on Mac.

After installing the program, there is no sound when you play music on your Mac, how to fix.

You can follow the Solutions for no sound when you play music on your Mac after you install the program to fix.

How to launch Macsome Spotify Downloader normally under macOS 10.15 Catalina?

If you fail to launch Spotify Downloader under the latest macOS 10.15 Catalina, please go to System Preferences > Security & Privacy. Under the General tab, click Open Anyway to confirm your intent to open or install Macsome. For more details, please refer to Solution to Normally Launch Macsome under macOS 10.15 Catalina.

How to solve the problem of "Conversion Failed" on your Mac?

[1] Please make sure you are running the latest version of Macsome, otherwise, please directly download the latest version through Download Center.

[2] Please make sure your music can be well-played on your Spotify before converting.

[3] Please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver", then reboot your Mac and retry.

[4] Please check whether there is any external audio device connected with your computer including USB, Wi-Fi, Bluetooth, and HDMI, etc. If so, please disconnect them and retry.

[5] Please add the program to accessibility permissions on your macOS for a try:

Step 1: Click the Apple symbol in your macOS menu bar and open System Preferences.

Step 2: Choose Security & Privacy.

Step 3: From the Security & Privacy panel, open the Privacy tab and select Accessibility.

Step 4: Click the lock at the bottom of the modal window to make changes and then click the + sign and find Macsome in your Applications folder.

Once you double-click the application, it will automatically be added to the "Allow the apps below to control your computer" list. Make sure to check the box next to it before clicking the lock again.

If the problem still exist, please contact us at support@macsome.com, tell us which problem are your encountering and provide us with detailed info like your Mac OS info, Spotify version, and the program log files for analysis. To find log files, just Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are Spotify.log and Application.log.

how to find log files

 

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