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Refund Policy

Please review our refund policy before purchasing any of Macsome Software's software products.

Macsome Inc. offers a detailed description of its product page. Therefore, it is assumed that the buyer has reviewed the product of choice, has requested a demonstration of the product. Besides, Macsome Inc. offers free trial version of all the progrmas for users. Before purchase, please download the trial version to test whether it is compatible with your computer system and meets your needs of download.

With the operating system upgrades or other reasons, you might have problems while using programs. If the problems can't be solved, you can return the product and get a full refund or exchange the product for another one.

No Refunds

We do not accept the refund requests or products exchange in these cases:

-- You changed your mind after placing a payment.

-- You purchased the so-called "wrong" product, and you purchased the "right" product from other companies.

-- You requested a refund for technical issues but never asked for any assistance from our support team with any detailed descriptions of the problem.

-- You requested a refund but the order has already exceeded its vaild date. Subscription order needs within 2 days, the lifetime order is 30 days.

-- You failed to receive the registration code for the product but didn't ask for assistance from Macsome support team.

Refunds Permitted

We accept refunds in these cases:

-- You paid twice for the same product accidentally. We can refund the duplicated purchase to you.

-- You never received the registration code and got no response from our support team after inquiring us.

-- Macsome Inc. has fatal technical problems that our technical support team can't provide a fix within one month.

Once the order is canceled, please uninstall the software and remove it from your computer.

Paddle

Paddle is the leading digital commerce solution trusted by software and online services companies to grow their businesses globally. Macsome uses Paddle to provide you with very secure and fast online purchase.

Contact information

If you have any questions about our refund policy or programs of Macsome, please send emails to our support: support@macsome.com

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