Support Center

Learn about Macsome products, read online tutorials and FAQs and more.
Contact with our Support team to get service, support and professional advice.

Refund RequestNeed refund or exchange? Send refund request to us

Retrieve LicenseRetrieve your registration code with your ID or order number

Free TrialDownload the free trial. Free upgrade supported

Contact SupportContact us to get the technical support anytime

Sales FAQs

Is it safe to purchase from your website?
Absolutely secure. Your privacy is 100% protected by us when browsing our website, downloading our products and placing an order online.
Can I evaluate your product before purchasing?
Yes. We provide trial version for all our programs, which seldom has functional differences compared with the full version. You can refer to Technical FAQs for further information.
What is your license policy?
We provide four kinds of Licenses: they are 1-Month Plan, 1-Quarter Plan, 1-Year Plan and Lifetime Plan. The difference is the available period. Of course, the service is optional. If you no longer wish to continue the subscription, please go to the email (with registration code included) to cancel the automatic renewal.
Is technical support available for users of trial version products?
Yes. No matter you are users of the trial version products or of the full version, you are free to contact us for support when you encounter any technical problems. For frequently asked questions, you can refer to our FAQs and Support center.
Can I cancel the subscription after the purchase?

Yes, you can cancel it anytime. If you paid the order directly by Paypal, our system will automatically send a registration e-mail with the cancelling link. You can click it to cancel your subscription and there won't be charges in the future.

Why the price I paid was more than the prices listed on the website?

We only charge the price as listed on the website, and the extra part of the price is tax fee.

Learn more

Can't Find Your Answer?

Contact Us for Support

Service Time: Mon~Fri, 9:00 AM to 18:00 PM

Download & Update

All Macsome programs have free trial version. Get started from here to explore our software.
Free Trial

Howto & Guides

Follow these detailed tutorials of Macsome products to figure out how the programs work in converting audio files.
Learn More

FAQs Center

Online FAQs can help you to find the answers to frequently asked questions during using Macsome products.
See More

Support & Contact

Have any other questions? Want to retrieve license code? Please contact us via [email protected] to get fast help.
Contact Us