FAQs of Macsome Music One

Why am I limited to convert the first 1 minute of each audio?
Macsome Music One offers a free trial version. The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.
How to register Macsome Music One?
Step 1: Install and launch the latest version of Macsome Music One on your computer. Directly click the "Register" icon (on the bottom left), and there will be a registration popup dialog. Besides, you can also click the icon on the top-right user interface, and choose "Register" option in the drop-down list, you will get the following registration window.
Register Macsome Music One
Step 2: Copy and paste the registration email and license code.
What can I do if I get the message "Invalid Code" when trying to register?
1: First please make sure that you have downloaded the right program.
2: The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration popup dialog.
3: If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.
Will my license work on both Mac and Windows platforms?
1. In general, the Mac and Windows versions are two different programs for two different operating systems. Therefore, the license for the Windows version cannot be registered for the Mac version, and vice versa.
2. If you have purchased a license for the wrong operating system within 5 days, please contact us to help you replace it, or you can purchase a license for the correct operating system from our official website and contact us to refund the wrong order.
3. If you have switched your computer from Windows to Mac or from Mac to Windows and want to reinstall the program on your new computer, you can contact our support team to easily purchase a discounted license for your new computer.
Can I use Music One on more than one computer?
In general, one license is for one computer only. If you use the license code on other computers, it will show as "Invalid." If you switched to a new computer, you can contact our support team ([email protected]) to transfer your registration information to new computer.
What can I do if I buy the wrong program?
If you find that you have purchased the wrong product, please contact Support within five days of purchase and ask to exchange it for the correct product. If there is a price difference between the two product, please re-purchase the correct product within the applicable refund period, then forward the order receipt to our support team ([email protected]) and we will refund the incorrect order.
How to sort out the output audios by Artist or Album?
Open Macsome Music One, click the "Settings" icon in the bottom left corner, where you can choose how you'd like the output files to be organized - "Playlist", "Artist", "Album", "Album/Artist", "Artist/Album", "Playlist/Album", "Playlist/Artist" or "None". If you select 'None', all converted songs will be saved in the same folder.
What should I do if I accidentally lose my registration code?
Please contact our support team ([email protected]) with your order details such as email, receipt, order number and any other information you can remember.
I ran into some problems that I couldn't find solutions for in the FAQ. How can I get technical support?
If the problem can't be solved using the recommended solutions above, please feel free to contact [email protected] with us the following information.
  1. What's your WindowsOS or macOS?
  2. Which music streaming platform did you choose? Web Player mode or App mode? Or other websites?
  3. Which music streaming plan did you use?
  4. What's the output format and settings you chose?
  5. Does the problem happen to a certain audio file or to all audio files?
  6. Please send us the log files for our analysis. You can click the , and choose Open log file, then send all the log files to us.